Reservation and Transportation Ticket Clerk

Also called: Aircraft Agent, Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent

Reservation and Transportation Ticket Clerk

Varies

estimated salary

Reservation and transportation ticket agents and travel clerks take and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Trace lost, delayed, or misdirected baggage for customers.
  • Check baggage and cargo and direct passengers to designated locations for loading.
  • Provide boarding or disembarking assistance to passengers needing special assistance.
  • Confer with customers to determine their service requirements and travel preferences.
  • Announce arrival and departure information, using public address systems.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Keep information facilities clean during operation.
  • Provide clients with assistance in preparing required travel documents and forms.
  • Prepare customer invoices and accept payment.
  • Open or close information facilities.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Promote particular destinations, tour packages, and other travel services.
  • Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
Work Context
  • Contact With Others — 100% responded "Constant contact with others".
  • Importance of Repeating Same Tasks — 94% responded "Extremely important".
  • Indoors, Environmentally Controlled — 89% responded "Every day".
  • Importance of Being Exact or Accurate — 76% responded "Extremely important".
  • Deal With External Customers — 89% responded "Extremely important".
  • Frequency of Decision Making — 82% responded "Every day".
  • Face-to-Face Discussions — 86% responded "Every day".
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Work Activities
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Detailed Work Activities
  • Clean facilities or equipment.
  • Calculate costs of goods or services.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Make travel, accommodations, or entertainment arrangements for others.
  • Collect deposits, payments or fees.
  • Explain regulations, policies, or procedures.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
  • Actively looking for ways to help people.
Speaking
  • Talking to others to convey information effectively.
Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
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Abilities

Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Speech Clarity
  • The ability to speak clearly so others can understand you.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Data base user interface and query software
  • Microsoft Access Hot Technology
  • Sabre Airline Solutions SabreSonic Ticket
  • Property management system PMS
  • Amadeus Altea Reservation
  • MICROS Systems OPERA Property Management System PMS
  • GuestServe
  • Galileo 360 Fares
  • Computer reservation system CRS software
  • Worldspan Go!
Word processing software
  • Microsoft Word Hot Technology
Electronic mail software
  • Microsoft Outlook Hot Technology
  • Email software
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