Compliance Officer

Also called: Air Pollution Compliance Inspector, Certified Driver Examiner (CDE), Certified Driver License Test Administrator, Compliance Examiner, Compliance Investigator

Compliance Officer

Varies

estimated salary

Compliance officers examine, evaluate, and investigate eligibility for or conformity with laws and regulations governing contract compliance of licenses and permits, and perform other compliance and enforcement inspection and analysis activities not classified elsewhere.

  • Warn violators of infractions or penalties.
  • Evaluate applications, records, or documents to gather information about eligibility or liability issues.
  • Advise licensees or other individuals or groups concerning licensing, permit, or passport regulations.
  • Prepare reports of activities, evaluations, recommendations, or decisions.
  • Report law or regulation violations to appropriate boards or agencies.
  • Confer with or interview officials, technical or professional specialists, or applicants to obtain information or to clarify facts relevant to licensing decisions.
  • Issue licenses to individuals meeting standards.
  • Collect fees for licenses.
  • Administer oral, written, road, or flight tests to license applicants.
  • Visit establishments to verify that valid licenses or permits are displayed and that licensing standards are being upheld.
  • Score tests and observe equipment operation and control to rate ability of applicants.
  • Prepare correspondence to inform concerned parties of licensing decisions or appeals processes.
  • Identify compliance issues that require follow-up or investigation.
  • Keep informed regarding pending industry changes, trends, or best practices.
  • Provide assistance to internal or external auditors in compliance reviews.
  • Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
Work Context
  • Contact With Others
  • Deal With External Customers
  • Telephone
  • Face-to-Face Discussions
  • Importance of Being Exact or Accurate
  • Work With Work Group or Team
  • Deal With Unpleasant or Angry People
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Work Activities
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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Detailed Work Activities
  • Inform individuals or organizations of status or findings.
  • Review license or permit applications.
  • Examine financial records.
  • Advise others on legal or regulatory compliance matters.
  • Prepare research reports.
  • Communicate with government agencies.
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Knowledge

Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
  • Understanding written sentences and paragraphs in work related documents.
Speaking
  • Talking to others to convey information effectively.
Judgment and Decision Making
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
  • The ability to speak clearly so others can understand you.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
Presentation software
  • Microsoft PowerPoint Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
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